Refund and Returns Policy – Classico Coffee

Refund & Return Policy

At Classico Coffee, we want you to be fully satisfied with your purchase. If you experience any issues with your order, we’re here to help.

1. Returns

Due to the nature of food and consumable products, we only accept returns if:

The product arrived damaged
You received the wrong item
The product was missing from your order

To request a return, please contact us within 3 days of receiving your order. Returned items must be unused, unopened, and in their original packaging.

2. Refunds

Once we receive your returned product, we will inspect it and notify you of the refund status.
If approved, your refund will be issued to your original payment method within 5–7 business days.

Please note:
Shipping costs are non-refundable.

3. Replacement

If your product arrived damaged or incorrect, we can send you a replacement at no extra cost.
Please provide clear photos of the damaged or wrong item when you contact us.

4. Non-Returnable Items

We do not accept returns or refunds for:

Opened or used products
Items returned after 3 days
Products without proof of purchase

5. How to Contact Us

If you need assistance with a return or refund, please reach out:

📧 Email: support@classicocoffee.com
📞 Phone: +92 XXX XXXXXXX

FAQs

1. What makes Classico Coffee different from other instant coffees?

Classico Coffee is crafted using premium, carefully roasted coffee beans to deliver a richer aroma, smoother texture, and bold flavor. Our unique extraction process preserves the natural coffee notes, giving you a café-style experience instantly.

2. How should I store Classico Coffee?

To maintain freshness and aroma, store Classico Coffee in a cool, dry place. Make sure the jar or pouch is tightly sealed after every use to prevent moisture from affecting the quality.

3. How do I prepare Classico Instant Coffee?

Simply add 1–2 teaspoons of Classico Coffee to a cup. Pour hot water or milk over it, stir well, and enjoy. You can adjust the quantity based on your preferred strength.

4. Do you offer nationwide delivery?

Yes! Classico Coffee delivers all across Pakistan. Shipping times may vary based on your location, but most orders are delivered within 2–5 working days.

5. What is your return or refund policy?

We accept returns for unopened and unused products within 7 days of purchase. If your product arrives damaged or incorrect, please contact us immediately to arrange a replacement or refund.